Contact Us
Please fill out the form below with the email address used to place your order, and we’ll respond as quickly as possible. In the meantime, feel free to visit our FAQ page for quick answers.
Please use the contact form below to get in touch with our customer service and sales team. We will get back to you within 1-2 business days
Alternative contact methods
Email us at ： services@setengtea.com
Phone us at：+86 19807264344
Customer care opening hours
CN Time (GMT)
Monday – Friday, 9:00am – 6:00pm
Make An Enquiry
Frequently Asked Questions
What if I don't like the taste?
While we cannot offer refunds based on personal taste preference, we recommend trying our Sample Packs first if you are new to oriental tea aesthetics. Your satisfaction is our priority, so please reach out if you have any concerns.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. You can request a modification or cancellation within 12 hours of placement. Once the order has been processed by our warehouse, we are unable to make changes.
How do I know my payment is secure?
Our store is powered by encrypted SSL technology to ensure your personal and payment information is 100% protected. We do not store your credit card details.
Where do you ship from and how long does it take?
For US customers, we typically ship directly from our local overseas warehouses to ensure delivery within 3-7 business days. For international orders (e.g., Europe/Southeast Asia), shipping usually takes 7-15 business days depending on the destination.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
How do I initiate a refund?
Please email our customer service with your order number and a photo of the item's condition. We will process your request within 3 business days.